Deliver

There’s a science to implementation, particularly around sequencing, roles and responsibilities, and embedding change throughout an organisation and across delivery partners. Clear guidelines and effective data collection systems can help you monitor performance and make adjustments where needed to stay on track.  

ARTD provides advice, guidelines, monitoring systems and mentoring to help organisations to implement their policies and programs.

Our services to assist clients to deliver on their policies and programs include:

  • service specifications for new models
  • service implementation plans
  • service provider guidelines
  • organisational change strategies
  • communications strategies and materials for new or revised programs and policies
  • communication of service models through case stories
  • guidelines and toolkits for meeting quality standards
  • performance or outcomes frameworks
  • performance monitoring systems, including user testing and piloting of data collection tools, and web portals for data collection
  • training, mentoring and helpdesk support for data collection systems
  • regular performance monitoring reports
  • evaluation frameworks and strategies
  • process, formative and developmental evaluations.

Project examples

Click on any of the following projects for more information.

Australian Packaging Covenant Monitoring and Reporting

(Australian Packaging Covenant, 2011–16)

Australian Packaging Covenant Monitoring and Reporting

(Australian Packaging Covenant, 2011–16)

The Australian Packaging Covenant (APC) is the voluntary component of a co-regulatory model designed to reduce the environmental effects of consumer packaging, encourage improved design, increase recycling, and promote better stewardship of packaging. In 2011, ARTD designed a data collection framework and online signatory reporting system for signatories to report data and progress on their packaging-related activities. ARTD continues to manage the reporting system for the APC. The reporting system has allowed the APC to monitor progress against targets in the sector and to develop resources to help signatories better develop, implement and report on initiatives. 

Community Builders Monitoring

(NSW Department of Family and Community Services, 2016–2017)

Community Builders Monitoring

(NSW Department of Family and Community Services, 2016–2017)

The Community Builders Program funds almost 500 community strengthening and capacity building projects in NSW. In 2011, ARTD was engaged to develop tools, including a data collection system, to meet the requirements of the Community Builders NSW Performance Measures Framework. We consulted with service organisations to develop surveys on client satisfaction and demographics, and outcomes. Then we worked with IT specialists to design a user-friendly online data collection portal. The pilot of the system achieved a compliance rate of up to 90 per cent. Since then, ARTD has continued to oversee and support data collection and provide regular reports at the service, regional and state levels. The program monitoring assists with management of compliance and contractual obligations and provides valuable data for program improvement and evaluation.

Formative Evaluation of the National Disability Service Innovation for High Performance Trial

(National Disability Services, 2016–2017)

Formative Evaluation of the National Disability Service Innovation for High Performance Trial

(National Disability Services, 2016–2017)

Innovation for high performance refers to practices to improve service delivery by encouraging the engagement and creativity of the workforce. They typically involve greater autonomy for frontline staff and in their most developed form ‘self-organising’ teams. In February 2016, National Disability Services offered members the chance to participate in a 10-month Community of Practice to trial and share learning around innovative practices for high performance, and thirteen disability service providers from across Australia took up the offer.

NDS engaged ARTD Consultants as monitoring, evaluation and learning facilitators for the project. This involved networking and information sharing activities (e.g. workshops, webinars and phone advice), developing resources/ templates to empower providers to plan and conduct their own evaluations, and developing a staff survey to benchmark drivers of innovative practices for high performance across organisations. ARTD was also tasked with synthesising learnings for implementing innovation for high performance practices that may be useful for other disability services providers. These lessons were communicated to providers and the sector through webinars and a report. A brief 10-item version of the staff survey is now available to the sector via NDS for providers to use for ongoing monitoring and evaluation.

Staying Home leaving Violence: Work Activity Analysis Tool

(Department of Family and Community Services, 2016–2017)

Staying Home leaving Violence: Work Activity Analysis Tool

(Department of Family and Community Services, 2016–2017)

Staying Home Leaving Violence (SHLV) is a program administered by the NSW Department of Family and Community Services (FACS) that aims to prevent homelessness by supporting women and their children—who have left violent relationships—to continue to live safely in their homes. SHLV funding started in 2013 and there are currently 25 SHLV services across NSW.

To provide FACS with the information that it needs to better understand the actual costs of delivering SHLV services, ARTD was engaged to tailor and administer the Work Activity Analysis Tool (WAAT). The WAAT is an online tool, developed by ARTD, which uses a diary method whereby workers report the hours they spend each workday against identified activities (the activity classification was developed in consultation with SHLV providers). ARTD will administer the WAAT with all SHLV caseworkers over two four-week periods (in 2016 and 2017), after providing training and helpdesk support. ARTD will provide FACS with a report at the end of each period, including analysed and raw data files that FACS can use for their unit costing. ARTD has also liaised with FACS’ Research and Analysis team to assist them to develop an appropriate methodology for their unit costing project, using data from the WAAT that can also be linked to the SHLV performance monitoring system (also administered by ARTD).

Advice on Early Links and Ability Links Communication Strategy

(Ageing Disability and Home Care, 2016)

Advice on Early Links and Ability Links Communication Strategy

(Ageing Disability and Home Care, 2016)

Early Links supports families of young children with disability around the time of their child’s diagnosis. ARTD was engaged to support communication of the new service model to existing and new funded service providers and to local community partners. ARTD worked with Ageing, Disability and Home Care staff to develop a presentation for the provider conference. The presentation clearly articulated the directions and rationale for Early Links in the context of the transition to the National Disability Insurance Scheme and in alignment with Ability Links, which supports people with disability aged over nine years and their families to connect with their communities. To support effective linking, and person-centred and inclusive practice, we also developed a booklet of individual stories about how Ability Links and Early Links have worked in practice. The final stage was the development of a roadshow presentation to support relationships with local community partners and development of revised service guidelines for providers.

NDIS provider benchmarking pilot

(National Disability Insurance Agency, 2016)

NDIS provider benchmarking pilot

(National Disability Insurance Agency, 2016)

ARTD worked collaboratively with the NDIA and a BCG team to refine the pilot provider benchmarking survey to ensure: the administrative burden was reduced, the survey focused on items required for key metrics, and that appropriate validation checks were included. We then developed a user guide with overarching instructions on how to complete the survey and specific definitions for each question, as well as providing helpdesk support while the survey was open. Once data was returned, we refined metric formulas and set parameters for more complex validation checks. Next, we held a series of one-to-one conversations with participating providers to obtain corrections to data items and to identify improvements to the survey and instructions. We then produced individual provider demonstration reports with metrics set out in a meaningful order and descriptions to assist providers interpret their data, and sought feedback on these. Finally, we produced a summary report outlining advice for future implementation. In the next stage of the project, we will conduct a review of the stage one rollout to inform ongoing implementation.