Evaluation of online services and websites - AEA 2012

November 2011

Governments are increasingly using the internet to support or deliver social policy and programs and it is important that we as evaluators have the knowledge and tools to effectively evaluate websites or online services. Our Senior Consultant Andrew Hawkins has managed several evaluations of online services, including evaluations of Gambling Help Online (Victorian Department of Justice), Lifeline Online Crisis Support Chat Trial(Lifeline Australia) and the SageCentre (Ageing, Disability and Home Care). Andrew is presenting a paper on the evaluation of websites and online services at the 2011 American Evaluation Association annual conference in Los Angeles, California. His See